Q: What is the typical lead time for TEEMYEAH equipment?

Standard equipment: 30–45 days from order confirmation. Custom configurations: 45–60 days. Shipping: 3–5 weeks by sea depending on destination port. We provide full tracking and documentation throughout.

Q: What throughput can TEEMYEAH processing lines achieve?

From 300 kg/h (compact single-machine setup) to 5+ T/h (full integrated line with parallel stages). We design the line capacity to match your specific daily volume requirement — whether 1 ton/day or 20 tons/day.

Q: What certifications does your equipment carry?

CE certified (European Conformity) and manufactured under ISO 9001 quality management. Equipment is designed to facilitate compliance with HACCP, FDA 21 CFR, EU EC 852/2004, SFDA (Saudi), and BPOM (Indonesia) requirements. Full SUS304 stainless steel construction throughout.

Question 1

What is the typical lead time for TEEMYEAH equipment?

Accepted Answer

Standard equipment: 30–45 days from order confirmation. Custom configurations: 45–60 days. Shipping: 3–5 weeks by sea depending on destination port. We provide full tracking and documentation throughout.

Question 2

Do you ship internationally? What about customs and documentation?

Accepted Answer

Yes. We ship via containerized freight to any port worldwide. Full export documentation, packing list, commercial invoice, bill of lading, and insurance provided. We handle all China-side export clearance. Our team can advise on import requirements for your country.

Question 3

Can I visit your factory before ordering?

Accepted Answer

Absolutely. We welcome factory visits at our manufacturing facility in Guangdong, China. If travel isn’t possible, we conduct live virtual factory tours via Zoom, Teams, or WhatsApp video. Contact us to schedule either option.

Question 4

What payment terms do you offer?

Accepted Answer

Standard terms: 30% deposit upon order confirmation, 70% balance before shipment (after factory acceptance testing). We accept T/T bank transfer and L/C. For government or institutional projects, alternative payment structures can be discussed.

Question 5

Do you provide complimentary production layout design?

Accepted Answer

Yes. Send us your floor plan, daily volume target, and product mix. Our engineers will return a complete production layout with equipment positions, conveyor specs, utility connections, and capacity calculations — free of charge, within 48 hours.

Question 6

What throughput can TEEMYEAH processing lines achieve?

Accepted Answer

From 300 kg/h (compact single-machine setup) to 5+ T/h (full integrated line with parallel stages). We design the line capacity to match your specific daily volume requirement — whether 1 ton/day or 20 tons/day.

Question 7

Is your equipment halal-compliant?

Accepted Answer

Yes. All food-contact components — including seals, gaskets, brushes, and conveyor parts — are available in halal-compliant materials. Equipment design eliminates cross-contamination risk through hygienic construction, tool-free disassembly, and dedicated clean-down procedures. We provide documentation to support your halal certification process.

Question 8

What certifications does your equipment carry?

Accepted Answer

CE certified (European Conformity) and manufactured under ISO 9001 quality management. Equipment is designed to facilitate compliance with HACCP, FDA 21 CFR, EU EC 852/2004, SFDA (Saudi), and BPOM (Indonesia) requirements. Full SUS304 stainless steel construction throughout.

Question 9

What power supply specifications are available?

Accepted Answer

Equipment is manufactured for your specific power configuration: 50Hz or 60Hz, single-phase (220V) or three-phase (380V/415V). Specify your local power supply at the time of order and we configure accordingly. No on-site transformers needed.

Question 10

Do you provide on-site installation?

Accepted Answer

Yes. Depending on project scope, installation is provided either by a TEEMYEAH engineer dispatched to your site or via structured remote support (video-guided installation with detailed English-language manuals). Every project includes customized installation documentation specific to your line configuration.

Question 11

What operator training is included?

Accepted Answer

Comprehensive training is included with every delivery, covering: daily operation procedures, cleaning and sanitation protocols, preventive maintenance schedules, basic troubleshooting, and safety procedures. Training is delivered on-site or via detailed video training modules.

Question 12

Can I start with one machine and expand later?

Accepted Answer

Absolutely. Many clients begin with a single machine (typically a multi-function cutter like the TW-902P) to immediately reduce cutting labor, then add washing, sterilization, dewatering, and packaging stages as volume grows. Every TEEMYEAH machine is designed for both standalone use and line integration.

Question 13

What warranty do you provide?

Accepted Answer

1-year warranty covering main parts(core motor, integrated panel, etc., excluding consumable parts such as blades and tracks) and labor from the date of commissioning. Beyond warranty, we offer whole-life-cycle maintenance contracts and permanent spare parts availability. Emergency parts shipped globally within 48 hours via DHL/FedEx.

Question 14

How quickly can I get spare parts?

Accepted Answer

We maintain permanent inventory of all high-wear components. Standard parts ship within 48 hours via DHL/FedEx to any location. We also offer an initial spare parts kit that ships with your equipment order, so you have critical spares on-site from day one.

Question 15

Do you provide remote technical support?

Accepted Answer

Yes. Our dedicated overseas support team provides 1-on-1 technical assistance via WhatsApp, video call, and email. Send photos or video of the issue — our engineers diagnose remotely and guide your team through fixes in real-time. Response within 24 hours (typically within 4 hours during business hours).

Frequently Asked Questions

Buying & Ordering

Technical Specifications

Installation & Training

After-Sales & Warranty

Still Have Questions?

Ready to Get Started?

Get A Free Quote Now !